EIN: 561568917
UEI: CCQAK9U4NFH5
Audit also covers 3 related EINs: 320664536, 823211410, 843211410 · unlinked EINs have no separate FAC filing
Audited by: Carter, P.C.
Oversight agency: 64 [Department of Veterans Affairs]
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Data as of August 28, 2026
Management decision deadline — for entities that funded this organization
The FAC accepted this audit on January 5, 2026. Under 2 CFR 200.521(d), a pass-through entity that provided federal funds to this organization for this audit period must issue a management decision on these findings by July 5, 2026 (56 days ago).
What is a management decision? →FAC accepted this audit on March 26, 2025 — management decision was due September 26, 2025.
Case file checklists were not formerly reviewed and approved by the program director. As mitigating factors, the case files were neatly assembled and exit checklists were being performed to determine completeness of files. Fourteen out of twenty monthly reimbursement requests were not reviewed and approved by the program director. The Program Director began to formally review and approve the projection worksheets in April 2024. Effect: Case files could be incomplete, inaccurately assembled, and assistance could be provided for an ineligible participant. Checklists only performed during the exit process could result in missing documentation going undetected for an extended period of time. Reimbursement requests for the program could be inaccurately prepared and assembled. Cause: Strains on the Organization due to personnel transitions. Recommendation: Program directors should review and approve the case files prepared by case workers. Compiled data prepared by finance in the projection worksheets should also be reviewed and approved before requests for reimbursement of federal funds. Views of Responsible Officials and Planned Corrective Actions: Management agrees with this finding and will adhere to the Corrective Action Plan.
Show full finding ▾Hide full finding ▴SIGNIFICANT DEFICIENCY Federal Program: AL# 64.033 - VA Supportive Services for Veteran Families Program Criteria: The Organization’s policy is to perform case file checklists that are reviewed by the program director to determine the participant is eligible and the case file is complete and for program directors to review and approve the monthly projection worksheets prepared by finance as reconciled to the general ledger. Condition: Case file checklists were not formerly reviewed and approved by the program director. As mitigating factors, the case files were neatly assembled and exit checklists were being performed to determine completeness of files. Fourteen out of twenty monthly reimbursement requests were not reviewed and approved by the program director. The Program Director began to formally review and approve the projection worksheets in April 2024. Effect: Case files could be incomplete, inaccurately assembled, and assistance could be provided for an ineligible participant. Checklists only performed during the exit process could result in missing documentation going undetected for an extended period of time. Reimbursement requests for the program could be inaccurately prepared and assembled. Cause: Strains on the Organization due to personnel transitions. Recommendation: Program directors should review and approve the case files prepared by case workers. Compiled data prepared by finance in the projection worksheets should also be reviewed and approved before requests for reimbursement of federal funds. Views of Responsible Officials and Planned Corrective Actions: Management agrees with this finding and will adhere to the Corrective Action Plan.
Name of Contact Person: Sara Graul Corrective Action: Case File Oversight: • The Program Director has always reviewed case files but previously failed to sign the checklists. This has now been corrected and checklists are being signed upon review. • This process will continue to ensure proper documentation and compliance. • The Department structure is currently being reviewed with additional staff likely to add capacity and oversight. Financial Review & Approval Process: • The Finance team will continue preparing projection worksheets reconciled to the general ledger. • The Program Director will formally review and approve these financial documents before reimbursement requests are submitted. • We resolved this deficiency in April 2024 and have put the following additional controls in place to prevent this deficiency from recurring. Training & Standardization: • All program staff, including case managers and finance personnel, will receive training on compliance and proper documentation. • A standardized process and accountability measures will be in place to maintain adherence to these corrective actions. Monitoring & Reporting: • Quarterly internal audits will be conducted to verify compliance with the updated review and approval process. • An internal compliance officer or manager will oversee adherence to the new protocols. Completion Date: Full compliance with these measures is expected by the end of the next reporting quarter.
2023-002
FAC accepted this audit on March 29, 2024 — management decision was due September 29, 2024.
Five out of twelve monthly reimbursement requests were not reviewed and approved by the program director. Effect: Reimbursement requests for the program could be inaccurately prepared and assembled. Cause: Strains on the Organization due to personnel transitions. Recommendation: Program directors should review and approve the compiled data prepared by finance in the projection worksheets before requests for reimbursement of federal funds. Views of Responsible Officials and Planned Corrective Actions: Management agrees with this finding and will adhere to the Corrective Action Plan.
Show full finding ▾Hide full finding ▴SIGNIFICANT DEFICIENCY Federal Program: AL# 64.033 - VA Supportive Services for Veteran Families Program Criteria: The Organization’s policy is for program directors to review and approve the monthly projection worksheets prepared by finance as reconciled to the general ledger. Condition: Five out of twelve monthly reimbursement requests were not reviewed and approved by the program director. Effect: Reimbursement requests for the program could be inaccurately prepared and assembled. Cause: Strains on the Organization due to personnel transitions. Recommendation: Program directors should review and approve the compiled data prepared by finance in the projection worksheets before requests for reimbursement of federal funds. Views of Responsible Officials and Planned Corrective Actions: Management agrees with this finding and will adhere to the Corrective Action Plan.
Name of Contact Person: Suzy Johnson, Director of Finance & Operations Corrective Action: All grant billing projection sheets will be completed on a monthly basis and given to the appropriate program director for review and approval before any grant draws are initiated. Completion Date: On or by June 30, 2024
FAC accepted this audit on March 28, 2023 — management decision was due September 28, 2023.
FAC accepted this audit on June 8, 2022 — management decision was due December 8, 2022.
Supporting documentation related to grant reimbursement requests was not assembled and retained within the accounting records in a timely manner. Case files for eligible grant recipients were not compiled to include sufficient appropriate supporting documentation in accordance with grant requirements. Supporting documentation was not obtained and retained to support all credit card expenditures. Context: Two out of a total of twelve monthly grant draws were examined. Questioned Costs: None noted. Effect: The Organization is in violation of grant provisions and Uniform Guidance requirements. Improper record retention could result in costs being questioned as inappropriate under the grant agreements and disallowed. Such questioned costs could result in the refund of grant funding. Cause: The Organization?s internal control procedures are not operating as intended to assemble and maintain complete accounting records including for grant reimbursement requests, case files for eligible grant recipients, and credit card expenditures due to strains caused by the COVID-19 Pandemic, personnel transitions, and rapid growth in operations. Recommendation: Management should review policies and procedures related to obtaining, reviewing, approving, and retaining supporting documentation for all expenditures. A review process should be implemented to ensure that case files are accurate and complete. Additionally, supporting documentation for all credit card transactions should be obtained and retained within the accounting records. Views of Responsible Officials and Planned Corrective Actions: Management agrees with this finding and will adhere to the Corrective Action Plan.
Show full finding ▾Hide full finding ▴Federal Program: VA Supportive Services for Veteran Families Program (AL# 64.033) U.S. Department of Veteran Affairs MATERIAL WEAKNESS MATERIAL NONCOMPLIANCE Allowable Costs/Cost Principles Criteria: The Organization should maintain complete records to support all expenditures. Condition: Supporting documentation related to grant reimbursement requests was not assembled and retained within the accounting records in a timely manner. Case files for eligible grant recipients were not compiled to include sufficient appropriate supporting documentation in accordance with grant requirements. Supporting documentation was not obtained and retained to support all credit card expenditures. Context: Two out of a total of twelve monthly grant draws were examined. Questioned Costs: None noted. Effect: The Organization is in violation of grant provisions and Uniform Guidance requirements. Improper record retention could result in costs being questioned as inappropriate under the grant agreements and disallowed. Such questioned costs could result in the refund of grant funding. Cause: The Organization?s internal control procedures are not operating as intended to assemble and maintain complete accounting records including for grant reimbursement requests, case files for eligible grant recipients, and credit card expenditures due to strains caused by the COVID-19 Pandemic, personnel transitions, and rapid growth in operations. Recommendation: Management should review policies and procedures related to obtaining, reviewing, approving, and retaining supporting documentation for all expenditures. A review process should be implemented to ensure that case files are accurate and complete. Additionally, supporting documentation for all credit card transactions should be obtained and retained within the accounting records. Views of Responsible Officials and Planned Corrective Actions: Management agrees with this finding and will adhere to the Corrective Action Plan.
Federal Program: VA Supportive Services for Veteran Families Program (AL# 64.033) U.S. Department of Veteran Affairs MATERIAL WEAKNESS MATERIAL NONCOMPLIANCE Allowable Costs/Cost Principles Name of Contact Person: Heather Nelson - Finance & Operations Director Corrective Action: In November 2021, the Supportive Services for Veteran Families program hired an administrative assistant to ensure program documentation compliance in client files - both in retrospect and moving forward. During the course of the fiscal year and as the effects of the pandemic response shrink, the occurrence of pre-paying for emergency shelter for veterans in hotels has ended, eliminating the occurrence of lack of supporting documentation related to prepayments. Completion Date: No lack of program compliance anticipated for the fiscal year ended June 30, 2022.
FAC accepted this audit on March 5, 2021 — management decision was due September 5, 2021.
FAC accepted this audit on November 3, 2019 — management decision was due May 3, 2020.
FAC accepted this audit on January 29, 2019 — management decision was due July 29, 2019.
GSA_MIGRATION
Show full finding ▾Hide full finding ▴GSA_MIGRATION
Show full finding ▾Hide full finding ▴FAC accepted this audit on December 12, 2017 — management decision was due June 12, 2018.
FAC accepted this audit on December 5, 2016 — management decision was due June 5, 2017.
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