EIN: 270910670
UEI: DAE1MQ2FVXV8
Audited by: Rector, Reeder & Lofton, P.C.
Cognizant agency: 14 [Department of Housing and Urban Development]
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Data as of September 2, 2026
Management decision deadline — for entities that funded this organization
The FAC accepted this audit on June 25, 2026. Under 2 CFR 200.521(d), a pass-through entity that provided federal funds to this organization for this audit period must issue a management decision on these findings by December 25, 2026 (109 days from today).
What is a management decision? →We reviewed one hundred eighty (180) tenant files for compliance across multiple areas and found fifty-one (51) files to be noncompliant, or 28.3%. Of these, twenty-two (22) files contained errors related to adjusted annual income, or 11.7%. Specifically: • Twelve (12) files – Improper or missing verification of income • Eight (8) files – Identified miscalculations of income • Two (2) files – Unsupported or miscalculated deductions Additional identified discrepancies include units not undergoing a biennial HQS inspection (20), improper or unsupported utility allowances (10), missing EIV reports (5), and an unsigned Continued Occupancy Application and 9886 (1). Error rates declined both compared to the prior year and within the current audit period, indicating improvement in program compliance. The overall file error rate decreased from 32% in 2024 to 28.3% in 2025, and the income-based error rate decreased more substantially, from 21% in 2024 to 11.7% in 2025. Improvement was also evident within the audit period itself — files with discrepancies dropped from 34% in the April 2025 HAP register sample to 23% in the September 2025 HAP register sample. Testing identified instances where tenant income appears to have been underreported, resulting in overstated HAP expense. Known Questioned Costs were identified within the sample and extrapolated to the population to estimate Likely Questioned Costs, as disclosed below. The extrapolated misstatement represents 0.5% of total HAP expense, which has been determined to be material at the financial statement level. Cause: The identified noncompliance is attributable in part to operational challenges the organization faced during the audit period. Management was in the process of transitioning from physical to electronic file management, and the quality control team responsible for reviewing files for compliance was newly established. These concurrent transitions likely contributed to inconsistencies in documentation practices and income calculation procedures during this period. Criteria: Title 24 of the Code of Federal Regulations, the Housing Authority’s Administrative Plan, and specific HUD guidelines in documenting and maintaining Housing Choice Voucher tenant files. Effect: Errors in income verification and calculation, compounded by the absence of mandatory EIV reports, increase the risk that unreported or underreported income is going undetected. This may have resulted in overpaid HAP to owners and understated rental charges to assisted families. Units lacking required HQS inspections may have unaddressed health and safety deficiencies. Recommendation: We recommend that the Agency continue strengthening its quality control processes to ensure tenant files contain all required documentation, income is accurately verified and calculated, and units are inspected within required timeframes prior to processing Housing Assistance Payments. Questioned Costs: Approximately $976,652 Repeat Finding: Yes Was sampling statistically valid? Yes Views of responsible officials: The PHA agrees with the results of the audit and recommendations.
Show full finding ▾Hide full finding ▴Finding 2025-001 – Section 8 Tenant Files – Eligibility – Internal Control over Tenant Files – Noncompliance & Material Weakness – Section 8 Housing Assistance Program Cluster – ALNs 14.871, 14.879, & 14.EHV Condition: We reviewed one hundred eighty (180) tenant files for compliance across multiple areas and found fifty-one (51) files to be noncompliant, or 28.3%. Of these, twenty-two (22) files contained errors related to adjusted annual income, or 11.7%. Specifically: • Twelve (12) files – Improper or missing verification of income • Eight (8) files – Identified miscalculations of income • Two (2) files – Unsupported or miscalculated deductions Additional identified discrepancies include units not undergoing a biennial HQS inspection (20), improper or unsupported utility allowances (10), missing EIV reports (5), and an unsigned Continued Occupancy Application and 9886 (1). Error rates declined both compared to the prior year and within the current audit period, indicating improvement in program compliance. The overall file error rate decreased from 32% in 2024 to 28.3% in 2025, and the income-based error rate decreased more substantially, from 21% in 2024 to 11.7% in 2025. Improvement was also evident within the audit period itself — files with discrepancies dropped from 34% in the April 2025 HAP register sample to 23% in the September 2025 HAP register sample. Testing identified instances where tenant income appears to have been underreported, resulting in overstated HAP expense. Known Questioned Costs were identified within the sample and extrapolated to the population to estimate Likely Questioned Costs, as disclosed below. The extrapolated misstatement represents 0.5% of total HAP expense, which has been determined to be material at the financial statement level. Cause: The identified noncompliance is attributable in part to operational challenges the organization faced during the audit period. Management was in the process of transitioning from physical to electronic file management, and the quality control team responsible for reviewing files for compliance was newly established. These concurrent transitions likely contributed to inconsistencies in documentation practices and income calculation procedures during this period. Criteria: Title 24 of the Code of Federal Regulations, the Housing Authority’s Administrative Plan, and specific HUD guidelines in documenting and maintaining Housing Choice Voucher tenant files. Effect: Errors in income verification and calculation, compounded by the absence of mandatory EIV reports, increase the risk that unreported or underreported income is going undetected. This may have resulted in overpaid HAP to owners and understated rental charges to assisted families. Units lacking required HQS inspections may have unaddressed health and safety deficiencies. Recommendation: We recommend that the Agency continue strengthening its quality control processes to ensure tenant files contain all required documentation, income is accurately verified and calculated, and units are inspected within required timeframes prior to processing Housing Assistance Payments. Questioned Costs: Approximately $976,652 Repeat Finding: Yes Was sampling statistically valid? Yes Views of responsible officials: The PHA agrees with the results of the audit and recommendations.
Finding 2025-001 - Section 8 Tenant Files - Eligibility- Internal Control over Tenant Files - Noncompliance & Material Weakness Management Response and Corrective Action Plan The Southern Nevada Regional Housing Authority (SNRHA) agrees with the audit finding and recommendation. During the audit period, the Agency was finalizing its transition from paper files to electronic records while simultaneously establishing a dedicated Quality Control (QC) Unit. These organizational and process changes contributed to inconsistencies in file documentation, income verification procedures, and compliance monitoring. Management notes that compliance improved during the audit period, with the overall tenant file error rate decreasing from 32% in 2024 to 28.3% in 2025 and income-related errors decreasing from 21% to 11.7%. While these improvements demonstrate significant progress, SNRHA recognizes the need to further strengthen internal controls to ensure full compliance with HUD requirements and reduce the risk of future errors. The Housing Authority respectfully submits this Corrective Action Plan (CAP) in response to Finding 2025-001 concerning deficiencies in Section 8 tenant file eligibility determinations and internal controls over tenant files, identified as both noncompliance and a material weakness. Corrective Action Plan: Staffing Enhancements • One (1) Housing Programs Supervisor (Compliance) to oversee quality control, audit readiness, policy implementation, and compliance monitoring. • Two (2) Senior Occupancy Specialists (SOS) to assist with file reviews, staff mentoring, and compliance guidance. • One (1) Office Assistant (OA) to support administrative processes, document management, and workflow efficiency. These staffing enhancements will improve internal controls through increased supervision, workload distribution, and technical assistance. Target Completion Date: September 30, 2026. Quality Control (QC) Procedures • 100% QC review of all provisional (new-hires) staff files. • 100% QC review of all new admissions, lease-ups, and contract executions. • 25% monthly QC review of files processed by non-provisional staff. • Quarterly SEMAP review for overall key performance indicators • Use standardized QC checklists aligned with HUD regulations, HOTMA requirements, SEMAP indicators, and annual audit standards. • Track eligibility transactions, QC findings, corrective actions, and retraining efforts through a centralized Smartsheet system. • Issue monthly individual and departmental compliance scorecards. • Provide coaching and retraining for staff exceeding a 5% monthly error rate. Target Completion Date: Implemented and ongoing. Training and Professional Development The Authority will strengthen staff competency through structured training initiatives: • Eighteen (18) staff members will complete the Nan McKay HCV Rent Calculation Training with HOTMA requirements in July 2026 • Updated Standard Operating Procedures (SOPs) will be finalized and staff trained on: o Annual and interim reexaminations o Portability o Terminations o Moves and contracts • Staff will receive training on: o Accurate system data entry and validation procedures • The entire department will complete monthly assigned ASPIRE trainings, aligned with: o Eligibility requirements o QC findings and trends o SEMAP indicators and audit findings. • Senior Occupancy Specialists (SOS) will provide ongoing one-on-one technical assistance and timely follow-up on error corrections. Internal Controls and Process Improvements The Authority will enhance internal controls through: • Standardized workflows aligned with updated SOPs • Increased supervisory oversight of eligibility determinations • Integration of QC findings into continuous process improvements • Strengthened documentation practices to ensure audit compliance • Improved segregation of duties where applicable • Mandatory verification that EIV reports are generated, reviewed, and retained in tenant files prior to certification completion. • Verification of utility allowance calculations using the Authority's Board-approved Utility Allowance Schedule. • Monitoring inspection due dates through Yardi and management dashboards. • Reestablishment of inspection due dates within Yardi and monthly monitoring of inspection batching reports Target Completion Date: September 30, 2026 Monitoring and Oversight The Compliance Supervisor will oversee the implementation of this plan and: • Monitor QC processes and staff performance. • Analyze trends in error rates and compliance deficiencies. • Report progress to Compliance & Training Administrator. Monthly reviews of QC data will be conducted to identify systemic issues and adjust training and procedures as needed to sustain compliance. Person(s) Responsible: Rosa Elaine Garcia, Director of Housing Programs, in assistance with Compliance & Training Administrator, Housing Programs Supervisor (Compliance) and Training and Development Specialist
2024-001
FAC accepted this audit on June 24, 2025 — management decision was due December 24, 2025.
Finding 2024-001 - Housing Choice Voucher Tenant Files - Eligibility - Internal Control over Tenant Flies - Noncompliance & Material Weakness - Housing Choice voucher Program - ALN #14.871 Condition & Cause: We reviewed one hundred (100) tenant files for compliance across multiple areas and found thirty two (32) files to be noncompliant. Of these, twenty-one (21) files contained errors related to adjusted annual income. Specifically: • Eight (8) files - Unable to locate income verification • Seven (7) files - A Change of Unit was conducted without verifying income as required by the Admin Plan • Seven (7) files - Miscalculations of annual income • Three (3) files - Unable to locate deduction verification We identified HAP misstatements within the sample, extrapolated the results to the full population, and disclosed the estimated questioned costs below. The extrapolated misstatement represents 0.17% of total HAP expense, which is immaterial to the financial statements for the reporting period. Additionally, we were unable to locate various documents that are required to be maintained, such as the applicable EIV report (16 files), original lease (6 files), identification documents (6 files), Declaration 214s (6 files), annual application for continued occupancy (3 files), and Form 9886 (3 files). Lastly, we noted four (4) instances in which the annual reexamination was submitted between three to five months after the effective date. The Agency is currently transitioning from physical files to digital records. This shift has contributed to documentation not being readily available during the audit. The income miscalculations were due to employee errors. As a corrective measure, post year-end, the department established a compliance division and enhanced internal quality control procedures. Criteria: The Code of Federal Regulations, the Housing Authority Administrative Plan and specific HUD guidelines in documenting and maintaining Housing Choice Voucher tenant files. Effect: Failure to properly verify and calculate annual income, maintain required documentation, and complete timely reexaminations can result in a misstatement of HAP expense leading to improper funding for the HCV program. Misstatements of HAP may also cause an undue financial burden to the participant, which goes against the mission of the Agency. Persistent noncompliance can result in increased scrutiny from regulatory agencies and a decrease in vouchers or program funding. Recommendation: We recommend that the Agency promptly finalize the transition to a digital file system with proper document retention protocols. The Agency should continue to enhance their monitoring and quality control review of the HCV program files and determine whether any occupancy specialists need additional training or procedures added to ensure compliance. Questioned Costs: Approximately $322,568 Repeat Finding: Yes Was sampling statistically valid? Yes Views of responsible officials: The PHA agrees with the results of the audit and recommendations.
Show full finding ▾Hide full finding ▴Finding 2024-001 - Housing Choice Voucher Tenant Files - Eligibility - Internal Control over Tenant Flies - Noncompliance & Material Weakness - Housing Choice voucher Program - ALN #14.871 Condition & Cause: We reviewed one hundred (100) tenant files for compliance across multiple areas and found thirty two (32) files to be noncompliant. Of these, twenty-one (21) files contained errors related to adjusted annual income. Specifically: • Eight (8) files - Unable to locate income verification • Seven (7) files - A Change of Unit was conducted without verifying income as required by the Admin Plan • Seven (7) files - Miscalculations of annual income • Three (3) files - Unable to locate deduction verification We identified HAP misstatements within the sample, extrapolated the results to the full population, and disclosed the estimated questioned costs below. The extrapolated misstatement represents 0.17% of total HAP expense, which is immaterial to the financial statements for the reporting period. Additionally, we were unable to locate various documents that are required to be maintained, such as the applicable EIV report (16 files), original lease (6 files), identification documents (6 files), Declaration 214s (6 files), annual application for continued occupancy (3 files), and Form 9886 (3 files). Lastly, we noted four (4) instances in which the annual reexamination was submitted between three to five months after the effective date. The Agency is currently transitioning from physical files to digital records. This shift has contributed to documentation not being readily available during the audit. The income miscalculations were due to employee errors. As a corrective measure, post year-end, the department established a compliance division and enhanced internal quality control procedures. Criteria: The Code of Federal Regulations, the Housing Authority Administrative Plan and specific HUD guidelines in documenting and maintaining Housing Choice Voucher tenant files. Effect: Failure to properly verify and calculate annual income, maintain required documentation, and complete timely reexaminations can result in a misstatement of HAP expense leading to improper funding for the HCV program. Misstatements of HAP may also cause an undue financial burden to the participant, which goes against the mission of the Agency. Persistent noncompliance can result in increased scrutiny from regulatory agencies and a decrease in vouchers or program funding. Recommendation: We recommend that the Agency promptly finalize the transition to a digital file system with proper document retention protocols. The Agency should continue to enhance their monitoring and quality control review of the HCV program files and determine whether any occupancy specialists need additional training or procedures added to ensure compliance. Questioned Costs: Approximately $322,568 Repeat Finding: Yes Was sampling statistically valid? Yes Views of responsible officials: The PHA agrees with the results of the audit and recommendations.
Finding 2024- 001: Housing Choice Voucher Tenant Files - Eligibility- Internal Control over Tenant Files - Noncompliance and Material Weakness Corrective Action Plan: Training: To reinforce compliance and ensure consistent adherence to policies a specialized team including a Compliance & Training Administrator, a Trainer, and two Senior Occupancy Specialists-has been established to oversee all Housing Choice Voucher (HCV) program training and compliance. This team is responsible for: ■ New hire training to ensure foundational competency. • Refresher trainings to address knowledge gaps and reinforce standards. • Policy & procedure update trainings to keep staff informed of changes. Quality Control: We conduct 100% quality control on all new hires', completed action files and 100% quality control on all contract files. Twenty-five percent (25%) of all Non-provisional employees work product is quality controlled by the compliance team. Department Structure: The entire leadership team completed Nan McKay's HOTMA training to ensure full alignment with the latest Housing Opportunity Through Modernization Act {HOTMA) requirements. This top-down approach guarantees that policy Interpretations and training materials are consistent and up to date. To ensure all required documents are properly retained and accessible, the agency has expedited the transition to a fully digital file system. This will Include standardized naming conventions, centralized storage with access controls, and a documented retention protocol to prevent future discrepancies. Additionally, any staff that falls below the 80 % success rate will be required to actively engage in all mandated trainings and utilize the compliance team as a resource for clarification. Furthermore, staff requiring further reinforcement will be promptly addressed through one-on one coaching or additional training sessions with their immediate supervisor. Anticipated Completion Date: The current staff is attending monthly trainings on the Administrative Plan, best practices and HOTMA policy changes. We anticipate completion of the plan by 12/31/2025. Person Responsible: Ms. Rhonda Jackson, Housing Program Manager II, Ms. Malandria Watson, Housing Program Manager I, -and Ebony Bell, Compliance and Training Administrator will be responsible for reviewing the Quality Control Report and error ratios monthly.
2023-001
FAC accepted this audit on June 25, 2024 — management decision was due December 25, 2024.
Finding 2023-001 – Housing Choice Voucher Tenant Files – Eligibility – Internal Control over Tenant Files - Noncompliance & Significant Deficiency Housing Choice Voucher Program – ALN 14.871 Condition & Cause: We reviewed two hundred fifty (250) tenant files for full compliance, as well as fifty (50) tenant files for existence, for a total of three hundred (300) tenant files reviewed. Of the two hundred fifty (250) tenant files fully reviewed, we noted twenty-eight (26) tenant files were not in compliance. Of these, twenty-one (21) files, or 8.4% of our sample, contained errors related to adjusted annual income. The income-related discrepancies mainly consist of failure to gather or provide third-party verification of income or deductions and miscalculations of income due to nonconsecutive pay data, improper pay frequencies, or other procedures that are incongruent with the Administrative Plan and Federal Regulations. We were able to extrapolate identified misstatements of HAP and found the potential misstatement to represent 0.07% of program HAP expense, which is immaterial to the financial statements. The remaining discrepancies reflect files for which a biennial inspection was not conducted. We noted two factors that we believe contributed to the tenant file discrepancies. First, the Housing Choice Voucher department has experienced frequent turnover in leadership over the past several audits. Second, the Agency has encountered challenges in their conversion from paper to electronically maintained tenant files. Criteria: The Code of Federal regulations, the Housing Authority Administrative Plan and specific HUD guidelines in documenting and maintaining Housing Choice Voucher tenant files. Effect: Failure to properly verify and calculate annual income can result in a misstatement of HAP expense leading to improper funding for the HCV program. Misstatements of HAP may also cause an undue financial burden to the participant, which goes against the mission of the Agency. Additionally, noncompliance can result in a decrease of vouchers or loss of program funding. Recommendation: We recommend that the Agency increase their monitoring and quality control review of the HCV program files to determine whether occupancy specialists need additional training or procedures added to ensure compliance. Our experience with agencies that increase monitoring and review of the files is that there are dramatically decreased error rates. Questioned Costs: None Repeat Finding: No Was sampling statistically valid? Yes Views of responsible officials: The PHA agrees with the results of the audit and recommendations.
Show full finding ▾Hide full finding ▴Finding 2023-001 – Housing Choice Voucher Tenant Files – Eligibility – Internal Control over Tenant Files - Noncompliance & Significant Deficiency Housing Choice Voucher Program – ALN 14.871 Condition & Cause: We reviewed two hundred fifty (250) tenant files for full compliance, as well as fifty (50) tenant files for existence, for a total of three hundred (300) tenant files reviewed. Of the two hundred fifty (250) tenant files fully reviewed, we noted twenty-eight (26) tenant files were not in compliance. Of these, twenty-one (21) files, or 8.4% of our sample, contained errors related to adjusted annual income. The income-related discrepancies mainly consist of failure to gather or provide third-party verification of income or deductions and miscalculations of income due to nonconsecutive pay data, improper pay frequencies, or other procedures that are incongruent with the Administrative Plan and Federal Regulations. We were able to extrapolate identified misstatements of HAP and found the potential misstatement to represent 0.07% of program HAP expense, which is immaterial to the financial statements. The remaining discrepancies reflect files for which a biennial inspection was not conducted. We noted two factors that we believe contributed to the tenant file discrepancies. First, the Housing Choice Voucher department has experienced frequent turnover in leadership over the past several audits. Second, the Agency has encountered challenges in their conversion from paper to electronically maintained tenant files. Criteria: The Code of Federal regulations, the Housing Authority Administrative Plan and specific HUD guidelines in documenting and maintaining Housing Choice Voucher tenant files. Effect: Failure to properly verify and calculate annual income can result in a misstatement of HAP expense leading to improper funding for the HCV program. Misstatements of HAP may also cause an undue financial burden to the participant, which goes against the mission of the Agency. Additionally, noncompliance can result in a decrease of vouchers or loss of program funding. Recommendation: We recommend that the Agency increase their monitoring and quality control review of the HCV program files to determine whether occupancy specialists need additional training or procedures added to ensure compliance. Our experience with agencies that increase monitoring and review of the files is that there are dramatically decreased error rates. Questioned Costs: None Repeat Finding: No Was sampling statistically valid? Yes Views of responsible officials: The PHA agrees with the results of the audit and recommendations.
Finding 2023 - 001: Housing Choice Voucher Tenant Files - Eligibility - Internal Control over Tenant Files - Noncompliance and Material Weakness Corrective Action Plan: Training: Currently, we are having all HCV staff trained and refreshed on rent calculations through Nan McKay. Staff will also be trained in best practices for properly obtaining verification and following the verification hierarchy process. Also, we are hiring a Training and Development Specialist. Once filled, we will conduct monthly and quarterly training. We anticipate filling the position by July 2024. Quality Control: We conduct 100% quality control on all new hires', completed action files and 100% quality control on all contract files. Quality Control of 25% of all annuals and 25% of all interims completed monthly by all non provisional employees. Department Structure: The supervisors will quality-control any caseworkers with an error rate of 80% of their files. Once we fill all staff vacancies and complete the provisional period for all our new staff, we will audit up to 40% of all completed files. Anticipated Completion Date: The current staff is attending Nan McKay's rent calculations training on June 4-6, 2024. We anticipate completion of the plan by 12/31/2024. Person Responsible: Ms. Rhonda Jackson, Housing Program Manager II, and Ms. Malandria Watson, Housing Program Manager I, will review the Quality Control Report and error ratios monthly.
FAC accepted this audit on June 20, 2023 — management decision was due December 20, 2023.
FAC accepted this audit on June 9, 2022 — management decision was due December 9, 2022.
FAC accepted this audit on September 28, 2021 — management decision was due March 28, 2022.
Finding 2020-001 ? Housing Choice Voucher Tenant Files ? Eligibility ? Internal Control over Tenant Files ? Noncompliance and Material Weakness Housing Choice Voucher Program CFDA #14.871 Condition & Cause: Our review of three hundred and thirty (330) Housing Choice Voucher tenant files revealed that there was a total of seventeen (17) income-related errors, which represent 5.15% of the total files examined. Of these seventeen (17) errors, there were eight (8) which could be numerically extrapolated to the population. Based upon this computation the error was material to the Housing Assistance Payments and therefore reported as a finding for noncompliance and a material weakness. The nine (9) remaining files were a result of differences between the EIV system and the reexamination data in the file. In addition to complexities of staffing during the COVID pandemic, as noted in the prior year, there still exists a large amount of employee turnover. Also, the agency has not been able to conduct the adequate amount of training needed for HCV staff. We also recommend that the quality control process be increased or improved to find deficiencies in a timely basis or to determine which staff needs additional training. Criteria: The Code of Federal regulations, the Housing Authority?s Administrative plan, and specific HUD guidelines in documenting and maintaining the Housing Choice Voucher tenant files. Recommendation: We commend that the Agency conduct a thorough tenant file audit of existing tenants in the HCV program to determine whether there are any misstatements of rental income. We also recommend that the Agency increase their monitoring and review of the HCV program files to determine whether occupancy specialist need additional training or procedures added to ensure compliance. Questioned Costs: None Repeat Finding: Yes Was sampling statistically valid? Yes Views of responsible officials: The PHA agrees with the results of the audit and recommendations.
Show full finding ▾Hide full finding ▴Finding 2020-001 ? Housing Choice Voucher Tenant Files ? Eligibility ? Internal Control over Tenant Files ? Noncompliance and Material Weakness Housing Choice Voucher Program CFDA #14.871 Condition & Cause: Our review of three hundred and thirty (330) Housing Choice Voucher tenant files revealed that there was a total of seventeen (17) income-related errors, which represent 5.15% of the total files examined. Of these seventeen (17) errors, there were eight (8) which could be numerically extrapolated to the population. Based upon this computation the error was material to the Housing Assistance Payments and therefore reported as a finding for noncompliance and a material weakness. The nine (9) remaining files were a result of differences between the EIV system and the reexamination data in the file. In addition to complexities of staffing during the COVID pandemic, as noted in the prior year, there still exists a large amount of employee turnover. Also, the agency has not been able to conduct the adequate amount of training needed for HCV staff. We also recommend that the quality control process be increased or improved to find deficiencies in a timely basis or to determine which staff needs additional training. Criteria: The Code of Federal regulations, the Housing Authority?s Administrative plan, and specific HUD guidelines in documenting and maintaining the Housing Choice Voucher tenant files. Recommendation: We commend that the Agency conduct a thorough tenant file audit of existing tenants in the HCV program to determine whether there are any misstatements of rental income. We also recommend that the Agency increase their monitoring and review of the HCV program files to determine whether occupancy specialist need additional training or procedures added to ensure compliance. Questioned Costs: None Repeat Finding: Yes Was sampling statistically valid? Yes Views of responsible officials: The PHA agrees with the results of the audit and recommendations.
Finding 2020-001: Housing Choice Voucher Tenant Files ? Eligibility ? Internal Control over Tenant Files ? Noncompliance and Material Weakness Corrective Action Plan: Training: Currently, we are having all HCV staff trained on how to read and interpret Enterprise Income Verification process. Staff will also be trained on how to verify income and assets, as well as understand the whole verification process. Incoming new staff will be trained on the above in order to be successful in their position as an Occupancy Specialist. This training started on July 1, 2021 and will continue through December 31, 2021. Quality Control: We are conducting 100% quality control on all new hires files and for all staff we are conducting 100% quality control on all contract files and manual adjustments requiring management approval, while 50% quality control is conducted on all other actions. Department Structure: Caseworkers with a higher error rate, 80% of their files will be Quality Controlled by the Supervisors. It is our intention to audit as many files as possible moving forward as the caseworker?s process annuals and interims. Anticipated Completion Date: Current staff started training in July 2021 and will attend refresher training semi- annually. Person Responsible: Ms. Sabrina Rhone, Compliance Specialist, as well as HCV Trainers and HCV Supervisors will be responsible for the material and training of EIV and third-party verifications and income review for the HCV staff.
2019-001
FAC accepted this audit on November 2, 2020 — management decision was due May 2, 2021.
Finding 2019-001 ? Housing Choice Voucher Tenant Files ? Eligibility ? Internal Control over Tenant Files ? Noncompliance and Material Weakness Housing Choice Voucher Program CFDA #14.871 Condition & Cause: Our Review of three hundred and thirty (330) HCV tenant files revealed that there were thirty-four (34) errors of noncompliance noted during the audit. This represents a 10.30% sample deviation rate across the total population. The errors consisted of failure to calculate tenant wages correctly, failure to have a third party verify tenant income correctly, and HAP payments not agreeing to the tenant HUD 50058 rent calculation forms. Of these thirty-four (34) errors, thirty-three (33) of these were income-related errors. During our inquires of management within the Housing Choice Voucher program, it was noted that there has been a large amount of employee turnover during the fiscal year. In addition, there had been inadequate training for the staff of the Housing Choice Voucher program. Although the authority has a quality control system set up to catch errors within files, the quality control system failed to discover errors within these files. Criteria: The Code of Federal regulations, the Housing Authority?s Administrative plan, and specific HUD guidelines in documenting and maintaining the Housing Choice Voucher tenant files. Recommendation: We commend that the Agency conduct a thorough tenant file audit of existing tenants in the HCV program to determine whether there are any misstatements of rental income. We also recommend that the Agency increase their monitoring and review of the HCV program files to determine whether occupancy specialist need additional training or procedures added to ensure compliance. Our experience with agencies that increase monitoring and review of the files is that there are dramatically decreased error rates. Questioned Costs: None Repeat Finding: No Was sampling statistically valid? Yes Views of responsible officials: The PHA agrees with the results of the audit and recommendations.
Show full finding ▾Hide full finding ▴Finding 2019-001 ? Housing Choice Voucher Tenant Files ? Eligibility ? Internal Control over Tenant Files ? Noncompliance and Material Weakness Housing Choice Voucher Program CFDA #14.871 Condition & Cause: Our Review of three hundred and thirty (330) HCV tenant files revealed that there were thirty-four (34) errors of noncompliance noted during the audit. This represents a 10.30% sample deviation rate across the total population. The errors consisted of failure to calculate tenant wages correctly, failure to have a third party verify tenant income correctly, and HAP payments not agreeing to the tenant HUD 50058 rent calculation forms. Of these thirty-four (34) errors, thirty-three (33) of these were income-related errors. During our inquires of management within the Housing Choice Voucher program, it was noted that there has been a large amount of employee turnover during the fiscal year. In addition, there had been inadequate training for the staff of the Housing Choice Voucher program. Although the authority has a quality control system set up to catch errors within files, the quality control system failed to discover errors within these files. Criteria: The Code of Federal regulations, the Housing Authority?s Administrative plan, and specific HUD guidelines in documenting and maintaining the Housing Choice Voucher tenant files. Recommendation: We commend that the Agency conduct a thorough tenant file audit of existing tenants in the HCV program to determine whether there are any misstatements of rental income. We also recommend that the Agency increase their monitoring and review of the HCV program files to determine whether occupancy specialist need additional training or procedures added to ensure compliance. Our experience with agencies that increase monitoring and review of the files is that there are dramatically decreased error rates. Questioned Costs: None Repeat Finding: No Was sampling statistically valid? Yes Views of responsible officials: The PHA agrees with the results of the audit and recommendations.
Finding 2019-001: Housing Choice Voucher Tenant Files ? Eligibility ? Internal Control over Tenant Files ? Noncompliance and Material Weakness. Corrective Action Plan: Training: Currently, we are working on training material to update staff on the review, verification, and calculation process. The training will take place from October 1, 2020 through December 31, 2020. Ms. Sabrina Rhone will be responsible for training staff on third party verifications and income review. Quality Control: We are now conducting 100% quality control on all contract files and manual adjustments requiring management approval, while 50% quality control is conducted on all other actions. Additionally, two (2) Housing Choice Voucher (HCV) Supervisors will be hired to monitor and process quality control regarding staff?s caseload of files. Department Structure: We are not equipped to conduct a thorough file audit that would include all files. For those caseworkers with a higher error rate, 80% of their files will be QC?d by the supervisors. It is our intention to audit as many files as possible moving forward as the caseworkers process annuals and interims. Anticipated Completion Date: ? Current staff will be trained by October 31, 2020. ? Newly hired staff will be trained by December 31, 2020. Person Responsible: Ms. Sabrina Rhone, Compliance Specialist, is responsible for the material and training of HCV staff on third party verifications and income review.
FAC accepted this audit on June 26, 2019 — management decision was due December 26, 2019.
FAC accepted this audit on June 28, 2018 — management decision was due December 28, 2018.
FAC accepted this audit on June 29, 2017 — management decision was due December 29, 2017.
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