DELAWARE VALLEY COMMUNITY HEALTH, INC.Non-Profit

U.S. Department of Health and Human Services, COVID-19 Health Center Program Cluster (Assistance Listing Number 93.224/93.527) Item 2025-001 - Special Tests and Provisions Criteria Health centers are required to have a corresponding schedule of discounts applied and adjusted on the basis of patients' ability to pay and their eligibility. A patient's eligibility to pay is determined on the basis of the official poverty guideline, as revised by DHHS (42 CFR Sections 51c, 107(b)(5), 56.108(b)(5) and 56.303(f)). Statement of Condition While performing our audit, we noted that the Organization did not retain the signed sliding fee attestation form that documented patient income level and family size and therefore there was no basis to correctly determine slide level in effect for the year ended December 31, 2025. Cause The condition can be attributed to human error and the lack of internal controls to review and ensure that the proper sliding fee documentation is being maintained and applied. Effect The Center’s failure to retain signed sliding fee attestation forms results in an inability to verify patient income and family size used to determine appropriate discount levels, increasing the risk of incorrect fee assignments, potential noncompliance with regulatory and program requirements, for year ended December 31, 2025. Questioned Costs None Context While performing our audit, we noted that the Organization did not retain the signed sliding fee attestation form that documented patient income level and family size to calculate sliding fee discount category given to two out of forty patients selected for testing for the year ended December 31, 2025. Identification as a Repeat Finding This is a repeat finding. (See prior year finding number 2024-001) Recommendation We recommend that proper training be given to employees at registration to ensure that proper documentation from the patients, such as the signed sliding fee attestation form, is maintained and kept on file to support the correct application of sliding fee discounts. Supervisors should also have controls in place in monitoring and reviewing the sliding fee calculations on a periodic basis to ensure compliance with the sliding fee scale, along with proper retention policies. In addition, management should conduct internal audits to ensure the sliding fee is calculated properly and that signed attestation forms are properly retained. Views of Responsible Official Management agrees with the recommendations. During 2025, DVCH’s front desk staff started to assume more responsibility for conducting the sliding fee categorization. This additional staff had training and is gaining experience. Management will ensure training, monitoring, auditing, and supervision is adequate to ensure registration properly documents the signed sliding fee attestation form. DVCH expects to adopt a software solution for sliding fee categorization in 2026. The software solution will make common errors less common by automating several manual processes.

U.S. Department of Health and Human Services, COVID-19 Health Center Program Cluster (Assistance Listing Number 93.224/93.527) Item 2024-001 - Special Tests and Provisions Criteria Health centers are required to have a corresponding schedule of discounts applied and adjusted on the basis of patients' ability to pay and their eligibility. A patient's eligibility to pay is determined on the basis of the official poverty guideline, as revised by DHHS (42 CFR Sections 51c, 107(b)(5), 56.108(b)(5) and 56.303(f)). Statement of Condition While performing our audit, we noted that the Center did not properly determine the sliding fee discount category given to certain patients selected for testing based on the sliding fee scale in effect for the year ended December 31, 2024. Cause The condition can be attributed to human error and the lack of internal controls to review and ensure that the proper sliding fee documentation is being maintained and applied. Effect The Center did not comply with the determination of sliding fee discounts based on the federal poverty guidelines in effect for the year ended December 31, 2024. In addition, the Center may not have properly calculated the sliding fee or discount given to the patients and the discount given, if any, may not have been based on the patient's ability to pay. Questioned Costs None Context While performing our audit, we noted that the Center did not properly determine the sliding fee discount category given to two out of fifty-five patients selected for testing based on the sliding fee scale in effect for the year ended December 31, 2024. Identification as a Repeat Finding This is not a repeat finding. Recommendation We recommend that proper training be given to employees at registration to ensure that the sliding fee discounts are being properly calculated. Supervisors should monitor and review the sliding fee calculations on a periodic basis to ensure compliance with the sliding fee scale. In addition, management should conduct internal audits to ensure the sliding fee is calculated properly. Views of Responsible Official Employees received training in January 2025 to ensure the sliding fee discounts are correctly applied. Additionally, DVCH is planning an annual refresher training for staff. The Patient Account Counselor Team Leader conducts a monthly internal audit of sliding fee discounts. Findings are reviewed with staff and the Director of Revenue Cycle Management. The audit samples each site and department to ensure accuracy across the organization. DVCH will explore the possibility of engineering a change in our practice management system to facilitate and remind the registration and revenue cycle staff to complete the sliding fee calculations when needed